🛠 Tech Stack

💼 About This Role

You'll drive software contract renewals for Kaseya's MSP customer base in a go-to-market role. Your core impact will be increasing renewal rates and identifying upsell opportunities during the renewal process. This role is based in Brickell, Miami with a collaborative team environment.

🎯 What You'll Do

• Drive renewal conversations to increase retention and upsell opportunities
• Partner with Account Management to identify risk factors and support execution
• Ensure accurate documentation and forecasting of renewals
• Build and maintain strong customer relationships to support contract resolution

📋 Requirements

• 2+ years experience in renewals, account management, or customer success
• Experience in a B2B or SaaS environment
• Direct experience managing software contract renewals
• Proven ability to drive retention outcomes

✨ Nice to Have

• Experience managing subscription or contract renewals end to end
• Strong negotiation and relationship management skills
• Experience using Salesforce or other CRM systems

🎁 Benefits & Perks

• 🏖️ Generous PTO
• 🏥 Medical, dental, and vision insurance
• 📈 401(k) with company match
• 💻 Company-provided equipment

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min