🛠 Tech Stack

💼 About This Role

You'll serve as the primary point of contact for support across enterprise customers, paid subscribers, app users, video creators, and partners. You'll deliver high-quality support in a high-volume, real-time environment, collaborating with cross-functional teams. This role stands out for its focus on safety-related escalations and enterprise lifecycle management.

🎯 What You'll Do

• Support enterprise customers from trial through renewal
• Provide real-time support to Premium subscribers during safety situations
• Respond to inbound support inquiries from app users
• Review inbound video footage across creator channels

📋 Requirements

• High-volume multi-channel workflow management
• Judgment in triaging severity of customer issues
• Experience in customer success or enterprise support
• Proficiency in AI-powered tools and workflows

✨ Nice to Have

• Experience with content moderation
• Familiarity with law enforcement data requests

🎁 Benefits & Perks

• 🏥 Medical plan (fully employer-sponsored option)
• 🦷 Dental and vision coverage
• 🏖️ Unlimited PTO
• 👶 Up to 14 weeks paid parental leave
• 💰 Monthly tech stipend

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min