🛠 Tech Stack

💼 About This Role

You'll deliver post-sales support for Incorta's analytics platform, resolving technical and non-technical inquiries for US time zone customers. You'll serve as an advocate, mentor junior engineers, and enrich knowledge bases to drive continuous improvement.

🎯 What You'll Do

• Resolve post-sales customer inquiries via phone and email
• Troubleshoot complex issues related to installation and performance
• Design reports and dashboards for customers
• Mentor junior support engineers and lead support projects

📋 Requirements

• 8 years of total technical experience
• 3-5 years of customer support experience
• 2+ years supporting analytics and BI software products
• Linux, Tomcat, and Kafka experience

✨ Nice to Have

• Experience with Tableau, MicroStrategy, or PowerBI
• Oracle ERP knowledge
• ITIL V3 certification

🎁 Benefits & Perks

• 🌍 Remote-friendly hybrid work in Cairo