💼 About This Role

You'll own product direction for the Customer Hub, a self-serve portal where shoppers interact with brands post-purchase. You'll define the handoff between self-service and support, improving resolution rates and customer satisfaction. This role sits at the intersection of customer experience, support tooling, and brand operations.

🎯 What You'll Do

• Contribute to product vision and roadmap for the Customer Hub.
• Design and improve self-service experiences for order tracking, account management, and support.
• Define handoff from self-serve to agent workflows.
• Partner with engineering, design, data, and CX teams to deliver scalable solutions.

📋 Requirements

• 4–8+ years of product management experience building customer-facing or platform products.
• Comfortable navigating complex tradeoffs and aligning cross-functional stakeholders.
• Strong cross-functional communicator translating customer problems into requirements.
• Experience building or improving customer support, self-service, or portal products.

✨ Nice to Have

• Data-driven and comfortable using metrics and experimentation.
• Passionate about building intuitive, high-quality customer experiences.

🎁 Benefits & Perks

• 💰 Competitive base salary plus bonus and equity.
• 🏖️ Generous PTO and flexible work arrangements.
• 🩺 Comprehensive health, welfare, and wellbeing benefits.
• 📈 Annual cash bonus plan and variable compensation.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Product Deep Dive· 60 min