3h ago

Technical Account Manager

Atlanta, Chicago, New York City, San Francisco, Seattle, US Remote
full-timesenior RemoteFinancial Technology (Fintech)

Tech Stack

Description

You will support Stripe's largest and most complex users by providing customized strategic consultations, fostering long-term relationships, and collaborating cross-functionally to help businesses optimize their technical operations and accelerate global growth with Stripe.

Requirements

  • 5+ years experience in enterprise-level client-facing work
  • Strong product sense and ability to solve difficult user problems
  • Strong written and verbal communication skills
  • Ability to lead complex integration conversations proactively
  • Familiarity with APIs and SQL

Responsibilities

  • Provide gold standard experience to assigned accounts' key stakeholders
  • Foster long-term user relationships to grow loyalty to Stripe and Stripe products
  • Work cross-functionally to provide operational solutions on fraud, declines, product adoption, and global expansion
  • Lead user-facing meetings both in person and via video chat
  • Create user-facing content for long-term solutions
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