Description

You will drive the success of large accounts by owning customer management, building relationships with senior stakeholders, and ensuring mutual value through strategic planning and business reviews. You'll manage adoption, expansion, and renewal while tracking health and growth opportunities.

Requirements

• Experience managing large ARR book of business
• Ability to work with senior customer stakeholders
• Strategic account planning and governance skills
• Cross-functional collaboration experience
• Customer advocacy and voice of customer representation

Responsibilities

• Own customer management with responsibility for adoption, expansion, and renewal
• Build relationships with senior stakeholders to drive strategic initiatives
• Ensure mutual value through structured planning and business reviews
• Track customer health and commercial opportunities to mitigate risk and identify growth
• Manage contracting for large renewal and growth opportunities