🛠 Tech Stack

💼 About This Role

You'll lead technical delivery for customer implementations, guiding clients in deploying cloud-based solutions and ensuring successful go-live. Your expertise will drive innovation in customer service solutions.

🎯 What You'll Do

• Serve as a subject matter expert on Zendesk for Contact Center
• Lead design and configuration workshops to produce Technical Design Documents
• Configure services and deploy resources in customer AWS accounts
• Collaborate with cross-functional teams during development and testing

📋 Requirements

• 3+ years of customer-facing experience
• Experience with Amazon Connect
• 3+ years with complex cloud-based solutions
• Programming skills in AWS Lambda and Python

✨ Nice to Have

• Experience integrating contact center solutions
• Passion for creating impactful contact center solutions

🎁 Benefits & Perks

• 🏖️ Flexible work hours and remote option
• ⚖️ Work-life balance culture
• 🌍 Community initiatives through Social Impact team
• 📈 Professional growth and development support
• 💰 Competitive salary and comprehensive benefits

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 day