Tech Stack

Description

Lead managed services engagements for healthcare organizations using InterSystems technologies—owning client relationships from onboarding through renewal. You will coordinate cross-functional teams to ensure reliable service delivery, regulatory compliance, and alignment with clinical and operational outcomes.

Requirements

• 7+ years enterprise client-facing experience (Managed Services, Healthcare IT, Consulting, or Cloud)
• Experience with InterSystems healthcare platforms (IRIS, HealthShare, IntelliCare, or TrakCare)
• Experience managing executive relationships in healthcare organizations
• Knowledge of healthcare interoperability standards (HL7 v2, FHIR, CDA, DICOM)
• Familiarity with HIPAA compliance and cloud-hosted healthcare platforms

Responsibilities

• Own full managed services lifecycle for healthcare clients (onboarding, optimization, renewal)
• Establish governance structures and conduct executive business reviews
• Monitor service consumption and financial performance against contract scope
• Coordinate with technical teams to ensure SLA compliance for clinical systems
• Lead incident management and executive communications for critical outages