8h ago

Customer Engagement Manager

San Francisco Bay Area

$200k-$300k / yearest.

full-timeleadai-ml

💼 About This Role

You'll own strategic enterprise accounts end-to-end, combining delivery orchestration, outcome ownership, customer leadership, and commercial growth. You'll oversee delivery quality, drive adoption and ROI, and run executive readouts. This role is the single point of accountability for your accounts, similar to a McKinsey Associate Partner in enterprise AI delivery.

🎯 What You'll Do

  • Own accounts end-to-end: engagements, outcomes, relationships, and growth
  • Staff and direct delivery teams across your accounts
  • Run account planning: roadmaps, resource forecasting, risk assessment
  • Serve as delivery escalation point and coordinate fixes

📋 Requirements

  • 15+ years in enterprise technology delivery or consulting
  • 5+ years owning enterprise accounts end-to-end
  • Track record managing delivery teams assigned to accounts
  • Post-go-live outcome ownership: measured ROI and adoption

✨ Nice to Have

  • Experience with AI/agentic platforms
  • Co-selling with sales teams

🎁 Benefits & Perks

  • 🏖️ Flexible PTO
  • 🏥 Health insurance
  • 📈 Equity
  • 💻 Remote-friendly
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