3h ago

Customer Service Representative

Los Angeles, CA

$54,080-$56,160 / year

full-timemidcannabis

Tech Stack

Description

You will be the first point of contact for our community, handling inquiries, troubleshooting products, and processing warranty requests to ensure best-in-class support. Your work directly impacts customer satisfaction and brand advocacy in a fast-paced, entrepreneurial environment.

Requirements

  • 2-3 years experience in customer service or support
  • Experience with support ticketing platforms (Zendesk, Shopify, etc.)
  • Excellent organizational and time management skills
  • Detail oriented with strong written and verbal communication skills
  • Ability to work under pressure and self-direct priorities

Responsibilities

  • Respond to customer inquiries in a timely manner
  • Perform basic product troubleshooting
  • Process warranty requests with customer follow up
  • Provide exceptional customer service exceeding expectations
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