3h ago
Customer Service Representative
Los Angeles, CA
$54,080-$56,160 / year
full-timemidcannabis
Tech Stack
Description
You will be the first point of contact for our community, handling inquiries, troubleshooting products, and processing warranty requests to ensure best-in-class support. Your work directly impacts customer satisfaction and brand advocacy in a fast-paced, entrepreneurial environment.
Requirements
- 2-3 years experience in customer service or support
- Experience with support ticketing platforms (Zendesk, Shopify, etc.)
- Excellent organizational and time management skills
- Detail oriented with strong written and verbal communication skills
- Ability to work under pressure and self-direct priorities
Responsibilities
- Respond to customer inquiries in a timely manner
- Perform basic product troubleshooting
- Process warranty requests with customer follow up
- Provide exceptional customer service exceeding expectations
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