Tech Stack

Description

You will drive customer success by maximizing Anaplan platform adoption, enhancing user enablement, reducing churn, and increasing customer satisfaction. As a strategic technical advisor, you'll help clients unlock the full value of their investment while supporting renewals and future growth.

Requirements

• 8+ years experience in customer success, consulting, or professional services with a track record in driving software adoption
• 3-5+ years hands-on Anaplan model-building experience
• Strong understanding of complex planning functions
• Deep knowledge of Customer Success Manager, Technical Account Manager, and Professional Services roles in SaaS
• Excellent facilitation, communication, and presentation skills

Responsibilities

• Proactively communicate platform updates and educate customers on new features and benefits
• Partner with Customer Success Business Partners to identify at-risk accounts and design re-engagement strategies
• Deliver impactful product demonstrations, hands-on training, and enablement sessions
• Develop scalable adoption resources including guides, tutorials, and FAQs
• Analyze customer feedback and usage data to improve adoption strategies and influence product enhancements