💼 About This Role

You'll drive success for strategic customers like Cloudflare, Google, and OpenAI by managing complex technical relationships and ensuring exceptional outcomes. Your core impact will be identifying risks and expansion opportunities across multiple accounts. You'll also investigate and triage sophisticated technical issues with grace.

🎯 What You'll Do

• Serve as primary technical point of contact for strategic customers
• Investigate, triage, and resolve complex technical issues
• Manage escalations and coordinate across engineering and product teams
• Translate customer feedback into actionable product insights

📋 Requirements

• Technical background in engineering or computer science
• Experience in technical account management or customer success
• Strong technical troubleshooting and problem-solving skills
• Exceptional organizational skills to juggle multiple workstreams

✨ Nice to Have

• Experience with API platforms or developer tools
• Familiarity with startups or high-growth environments

🎁 Benefits & Perks

• 🏥 Platinum healthcare coverage fully covered
• 🚆 Paid commuter benefits
• 🍽️ Paid team lunches on workdays
• 🏖️ Flexible PTO plus 3 weeks company-wide vacation
• 🏠 Flexible WFH and 1 month remote per year