🛠 Tech Stack

💼 About This Role

You'll drive the evolution of Inter's voice channel, transforming a traditional URA into innovative generative AI customer service. Your work will directly impact millions of customers by delivering more efficient and effective journeys.

🎯 What You'll Do

• Structure and drive the URA communication platform
• Manage backlog of platform development
• Monitor performance indicators and identify improvements
• Interpret client processes and design customer service strategies

📋 Requirements

• Bachelor's degree or higher
• Knowledge of Figma and Tableau
• Proficiency in Microsoft Office (Excel, PowerPoint, SharePoint)
• Knowledge of project methodologies (Scrum, Agile, etc.)

✨ Nice to Have

• Experience with customer service platforms (URA/WhatsApp)
• Knowledge of Genesys platform
• Intermediate English

🎁 Benefits & Perks

• 🍽️ Meal and food vouchers
• 🏥 Health and dental insurance
• 🎂 Birthday day off
• 👶 Extended parental leave
• 🏋️ Wellhub and running group

📨 Hiring Process

Estimated timeline: 4-6 weeks

1. 1Resume screening· 1-2 weeks
2. 2Initial screening call· 30 min
3. 3Assessments· 1 week
4. 4Interview with Talent Team· 1 hour
5. 5Interview with leadership· 1 hour