💼 About This Role

You'll join a supportive Care team to handle written and phone inquiries from Heetch users in France. Your core impact will be ensuring the best possible experience for passengers and drivers. You'll work in a positive environment with free coffee and snacks.

🎯 What You'll Do

• Respond to user emails (90% of requests) and phone calls
• Ensure user satisfaction with empathy and support
• Contribute to the best possible user experience

📋 Requirements

• French fluency (written and spoken)
• English sufficient for conversation with colleagues
• Comfortable using a computer
• Organized, rigorous, and autonomous

✨ Nice to Have

• Music enthusiast
• Spreads positive energy

🎁 Benefits & Perks

• 🏥 Gold Clinic Card with discounts
• 🎁 8 extra days off per year
• 🚕 50% promo code for 20 rides/month
• 🎓 Free online training
• ☕ Free coffee, tea, and snacks

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Phone screen with Manel· 30 min
2. 2Skills test· 1 day
3. 3Interview with French manager· 1 hour
4. 4HR interview· 1 hour
5. 5In-person fit interview· 1 hour

🚩 Heads Up

• Part-time contract with long working hours (15h-23h)
• 6-month fixed-term contract (CDD)