💼 About This Role

You'll manage an inbound call center team in a 24x7 environment, ensuring efficient operations and staff performance. You'll drive process improvements and develop staffing strategies for a government contractor. This role offers the opportunity to lead a team in the medical industry while using SPOK and Avaya platforms.

🎯 What You'll Do

• Manage inbound call processing operations
• Develop staffing strategies for 24x7 call center
• Implement staffing plans and team schedules
• Drive process improvement and standards development

📋 Requirements

• 8 years progressive customer service experience
• 5 years as a call center team lead or supervisor
• On-site work in Bethesda, MD
• High school diploma or equivalent required

✨ Nice to Have

• Experience with SPOK and Avaya platforms
• Bachelor's degree preferred
• Medical industry experience preferred

🎁 Benefits & Perks

• 🏛️ Federal government contractor with stable projects
• 📈 Leadership development opportunities
• 🏥 Medical industry exposure

🚩 Heads Up

• Experience required 8 years but only 5 as supervisor
• On-site requirement may limit candidates
• Clearance may be needed later (Public Trust)