💼 About This Role

You'll own the post-sale customer experience for EquipmentShare's T3 platform, driving adoption and retention. You'll act as a strategic partner to ensure customers achieve measurable business outcomes through structured engagement and value-based conversations. This role offers the chance to shape the customer journey at a fast-growing tech company transforming construction.

🎯 What You'll Do

• Own a book of business and serve as primary post-sale contact
• Build and execute Customer Success Plans aligned to goals
• Drive adoption through structured engagement and business reviews
• Monitor customer health to proactively identify risks and opportunities
• Partner cross-functionally to resolve issues and improve experience

📋 Requirements

• 2+ years in Customer Success or Account Management
• Strong ability to manage a portfolio and drive proactive engagement
• Experience working cross-functionally to solve customer problems
• Data-driven mindset with ability to translate usage into action

✨ Nice to Have

• Experience in SaaS, telematics, construction, or fleet management
• Familiarity with HubSpot or similar CRM/CS platforms
• Experience building or improving CS processes or playbooks

🎁 Benefits & Perks

• 🏖️ Generous PTO + paid holidays
• 🏥 Full medical, dental, and vision coverage for full-time employees
• 💰 401(k) + company match
• 🏋️ Gym membership stipend + wellness programs
• 📚 Career advancement and professional development opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Panel Interview· 60 min