Description

You will oversee CX operations for the Japanese market, handling inquiries from local customers and partners, establishing CX processes, analyzing VOC, and improving service quality through product and SOP enhancements.

Requirements

• Business-level Japanese proficiency
• Experience in customer service, CX operations, and resolving complex issues
• Experience in data-driven CX analysis and improvement
• Ability to collaborate with global teams on CX strategy

Responsibilities

• Oversee CX operations for the Japanese market
• Establish CX processes and improve service levels
• Analyze VOC and escalate issues for resolution
• Identify improvement tasks through CX KPI monitoring
• Handle critical customer issues directly