🛠 Tech Stack

💼 About This Role

You'll troubleshoot complex technical issues for n8n's global user base, from enterprise customers to community members. Collaborate with engineering to scale the support function through documentation and tooling. This role offers deep expertise in low-code and AI automation.

🎯 What You'll Do

• Provide technical support via tickets, chat, and community forums
• Diagnose issues with n8n workflows, integrations, and performance
• Investigate and reproduce complex technical issues across the ecosystem
• Create and maintain documentation, FAQs, and knowledge base articles

📋 Requirements

• 5+ years in technical support or customer-facing engineering
• Strong experience troubleshooting complex production environments
• Deep understanding of workflow automation, APIs, and integrations
• Strong knowledge of Node.js environments and containerized deployments

✨ Nice to Have

• Experience with workflow automation tools (Zapier, Make, Airflow)
• Observability tools such as Grafana, Datadog, or Prometheus
• Familiarity with authentication protocols (OAuth2, OIDC, SAML, JWT)

🎁 Benefits & Perks

• 💸 Competitive compensation – fair and attractive pay
• 💪 Ownership – you'll get a slice of n8n

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Hiring Manager Interview· 45 min