about 3 hours ago
Client Success Manager - Agency Activation
New York, NY
$80,000-$104,000 / year
full-timemidRetail data science, insights, and media
Tech Stack
Description
You will execute media campaigns across Non-Endemic, Alcohol Beverage, and Pharma verticals, translating client strategy into flawless campaign activation, optimization, and delivery across onsite, offsite, and in-store channels. You will partner with agency client partnerships executives, sales, and cross-functional teams to ensure precision, compliance, and client objectives are met.
Requirements
- Bachelor's degree or equivalent experience
- 2–4+ years of experience in digital media activation, campaign management, or ad operations (retail media or agency experience preferred)
- Experience working across programmatic, onsite media, or retail media networks
- Strong project management skills with exceptional attention to detail
- Ability to manage multiple campaigns and priorities in a fast-paced environment
- Analytical mindset with ability to interpret performance data and take action
- Strong communication and collaboration skills across cross-functional teams
- Familiarity with regulated categories (Pharma, Alcohol) is a plus
Responsibilities
- Own end-to-end campaign activation across Non-Endemic, Alc-Bev, and Pharma campaigns, ensuring accuracy, compliance, and timeliness
- Translate client strategy and briefs into executable campaign setups across KPM platforms and partners
- Manage campaign intake, QA, trafficking, and launch readiness
- Monitor campaign pacing and performance; proactively identify risks and optimization opportunities
- Partner with Client Partnerships Executives and Sales to ensure campaigns deliver against KPIs and client expectations
- Support delivery of clear, actionable performance insights and wrap reporting
- Apply understanding of category-specific nuances, including regulatory considerations (e.g., Pharma, Alcohol) and non-endemic advertiser needs
- Execute campaigns across onsite, offsite (programmatic/DSP), and in-store media, ensuring seamless coordination across channels
- Partner with product and activation teams to leverage available capabilities and drive innovation
- Support Agency Client Partnerships Executives in delivering a high-quality client experience
- Assist with audience sizing, campaign planning inputs, and activation recommendations
- Manage client onboarding, platform access, and respond to billing/invoicing inquiries
- Maintain high standards for accuracy, organization, and execution across a high volume of campaigns
- Identify and recommend improvements to activation workflows, tools, and processes
- Collaborate cross-functionally with Sales, Campaign Operations, Creative, Product, and Data Science teams
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