💼 About This Role

You'll join our Merchant Service team, handling inbound calls and live chat for restaurant and grocery partners in the Italian market. Your work directly improves partner satisfaction and helps merchants succeed on the platform. This role offers the opportunity to develop deep operational expertise in a fast-paced global environment.

🎯 What You'll Do

• Handle inbound calls from merchants with focus on service excellence
• Champion merchant experience ensuring detail-oriented resolutions
• Promote value-add initiatives to improve merchant success

📋 Requirements

• Fluent in Italian and English
• Proven ability to work independently with high-volume workload
• Strong solution-based mindset in fast-paced environment
• Commercial mindset to improve merchant outcomes

✨ Nice to Have

• Familiarity with CRM systems or telephony platforms
• Operational curiosity and attention to detail

🎁 Benefits & Perks

• 🏖️ 25 days holiday plus bank holidays and charity days
• 💊 Subsidised health, dental, and life insurance
• 🍔 Deliveroo Plus subscription and team meals
• 📚 Online learning courses from global universities
• 🚲 Cycle to work scheme and pension contributions

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 45 min
3. 3Offer· N/A