🛠 Tech Stack

💼 About This Role

You'll manage a client portfolio to drive retention and growth through consultative sales across multiple channels (phone, chat, email, WhatsApp) for a leading fintech company. You'll proactively identify opportunities and prevent churn, ensuring clients thrive. This role offers a hybrid work model in Rio de Janeiro and the chance to shape the client relationship strategy in a dynamic team.

🎯 What You'll Do

• Manage client portfolio to ensure satisfaction and identify opportunities
• Conduct proactive outreach to map performance and negotiate terms
• Act predictively to anticipate and reverse potential churn
• Contribute to continuous improvement projects and initiatives

📋 Requirements

• Minimum 1 year of commercial experience
• Currently pursuing or completed higher education
• Experience with active B2B client contact
• Proficiency in multi-channel communication management

✨ Nice to Have

• Experience with portfolio management
• CRM experience
• Ability to interpret success metrics to identify improvements

🎁 Benefits & Perks

• 🏥 Health and Dental Insurance
• 🥗 Meal and/or Food Voucher
• 💪 Gympass
• 👶 Childcare Assistance
• 🏥 Digital Hospital via Vitta

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Registration and tests· N/A
2. 2Profile analysis with AI (Stoninha)· N/A
3. 3Interview with People team· N/A
4. 4Case study / Interview with leadership· N/A
5. 5Culture check· N/A