💼 About This Role

You'll act as a strategic advisor to enterprise and mid-market clients, helping them maximize value from a complex HR platform. You'll drive onboarding, adoption, and expansion while owning executive relationships and commercial outcomes. This fully remote role offers high visibility and impact in a fast-growing global company.

🎯 What You'll Do

• Own end-to-end success of mid-market and enterprise customers.
• Develop executive-level relationships as a trusted advisor.
• Identify expansion opportunities for upsell and cross-sell.
• Lead onboarding, adoption, and value acceleration initiatives.

📋 Requirements

• 6+ years of experience in Customer Success or Account Management in SaaS.
• Proven experience managing enterprise or mid-market clients.
• Strong ability to build relationships with senior executives.
• Solid understanding of SaaS platforms and HR tech ecosystems.

✨ Nice to Have

• Experience in global, distributed, or remote-first organizations.
• Knowledge of HR tech or global employment platforms.

🎁 Benefits & Perks

• 🏠 Fully remote with flexible working hours.
• 💰 Competitive base salary with OTE structure.
• 📈 Equity package for company growth participation.
• 🏖️ Generous paid time off and global parental leave.
• 📚 Learning and development budget.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical or Case Interview· 60 min