🛠 Tech Stack

💼 About This Role

You'll handle incoming calls, emails, and web chats from small merchants, resolving queries and educating them about Teya's products and services. Your core impact is ensuring world-class customer support across all channels. You'll also identify recurring trends to improve processes and systems.

🎯 What You'll Do

• Handle high volumes of incoming calls, emails, and web chats
• Resolve queries, questions, and escalations quickly
• Educate merchants about Teya products and services
• Maintain accurate records in CRM and meet KPIs

📋 Requirements

• Inbound customer service or technical support experience
• Technically confident and quick to learn new systems
• Proficiency in MS Office, especially Excel
• Strong problem-solving skills under pressure

✨ Nice to Have

• Experience in fintech or payments
• Familiarity with CRM software

🎁 Benefits & Perks

• 🏖️ 25 days Annual Leave + Bank Holidays
• 📈 Career progression ladder and growth opportunities
• 🧘 Physical and mental health support via GymPass, therapy, meditation
• 👶 Extended maternity and paternity leave
• 🏥 Private Medical and Life Insurance

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Hiring manager interview· 1 hour
3. 3Role-specific assessment· 30 min
4. 4Offer· 1 day