Tech Stack

Description

As a Cato Customer Success Manager, you will be a trusted advisor to top customers from deployment through renewal. You'll drive adoption, expansion, and value realization while building relationships with stakeholders and internal teams.

Requirements

• 5+ years in Customer Success or sales at a high-growth SaaS vendor
• Experience with networking or security software solutions
• Excellent communication and presentation skills
• Ability to understand customer needs and find sustainable solutions
• Technical background in routing, switching, SD-WAN, firewalls, or identity management

Responsibilities

• Manage assigned account health and ensure retention and growth
• Build relationships with customer stakeholders and internal teams
• Conduct QBRs, product adoption assessments, and manage renewals and upsells