🛠 Tech Stack

💼 About This Role

You'll join PDI Technologies to provide technical support for convenience retail and petroleum brands. You'll diagnose and troubleshoot issues via chat, phone, or email. This role offers opportunities to mentor front-line agents and grow within a global team.

🎯 What You'll Do

• Diagnose and troubleshoot technical issues via chat, phone, or email.
• Escalate unresolved issues to appropriate internal teams.
• Log all issues and manage multiple open tickets.
• Provide mentoring and technical support to front-line agents.

📋 Requirements

• 1-2 years of Technical Support experience.
• Hands-on experience with Microsoft Windows operating system.
• Excellent English communication skills.
• Familiarity with help desk software like Salesforce, Intercom, or Team Viewer.

✨ Nice to Have

• Foundation course in CCNA or CompTIA A+.
• Hands-on experience with AI tools and technologies.
• Experience in retail industry customer care.

🎁 Benefits & Perks

• 🌙 Night Shift allowance
• 💼 International BPO experience
• 📈 Career growth opportunities

🚩 Heads Up

• Night shift required 5 days/week
• Multiple listed responsibilities may indicate role creep