🛠 Tech Stack

💼 About This Role

You'll diagnose and resolve technical issues on the Bókun platform while delivering seamless customer support. Your core impact is ensuring timely resolution and clear communication across English and Italian. This role stands out with a hybrid setup and a focus on escalation troubleshooting.

🎯 What You'll Do

• Diagnose and resolve technical issues via email, phone, video, and chat.
• Triage and escalate complex incidents to appropriate teams.
• Research and replicate reported problems, raising detailed bug reports.
• Maintain troubleshooting documentation and support Tier 1 escalations.

📋 Requirements

• 1-3 years of experience in customer service or technical support.
• Fluency in English and Italian.
• Basic working knowledge of CSS, HTML, and website CMS tools.

✨ Nice to Have

• Experience in travel, tourism, or hospitality industries.
• Familiarity with working toward customer satisfaction targets and metrics.

🎁 Benefits & Perks

• 💰 Competitive base salary and annual bonuses
• 🏖️ Flexible schedule and remote-friendly approach
• 📚 Tuition assistance for career development
• ✈️ Travel perks and discounts
• 🏥 Health benefits with great coverage

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter phone screen· 30 min
2. 2Technical interview· 45 min
3. 3Hiring manager interview· 45 min