🛠 Tech Stack

💼 About This Role

You'll lead a best-in-class team to create inspiring customer experiences at Glossier's Washington, DC store. You'll drive a people-first culture and act as a bridge between the store and corporate, directly impacting employee experience and business results.

🎯 What You'll Do

• Coach and develop team members through feedback and recognition.
• Oversee talent acquisition and performance management processes.
• Analyze business results to improve store operations.
• Ensure visual merchandising and facilities standards are met.

📋 Requirements

• Proven experience as a store director or senior retail leader (5+ years).
• Expertise in people leadership and team development.
• Strong analytical skills for business reporting and budgeting.
• Experience with customer experience strategies and service standards.

✨ Nice to Have

• Experience in luxury or lifestyle retail.
• Familiarity with Glossier's brand and products.
• Background in multi-unit retail management.

🎁 Benefits & Perks

• 🏖️ Generous PTO
• 💰 Competitive salary with performance bonuses
• 🛍️ Employee discount on Glossier products
• 🏥 Health insurance (medical, dental, vision)

📨 Hiring Process

Estimated timeline: 2-4 weeks

1. 1Phone Screen· 30 min
2. 2Interview with Hiring Manager· 45 min
3. 3Panel Interview· 60 min
4. 4Offer· N/A