Description

You will own the end-to-end client delivery experience at Abacus Insights, leading teams across the US, India, and Nepal to ensure on-time, on-budget implementations with measurable value. This role combines strategic transformation with hands-on execution, focusing on standardizing methodologies, driving data-driven improvements, and leveraging GenAI to scale delivery operations.

Requirements

• A strong foundation in healthcare payer operations, with experience supporting regional health plans and/or Blue plans.
• Minimum of 10 years of experience in delivery, operations, project management, or related roles, including senior leadership responsibility.
• Proven success leading large, distributed, global teams and driving results through influence, clarity, and trust.
• A track record of transforming delivery organizations—improving efficiency, quality, and client outcomes through process redesign and automation.
• Experience leveraging GenAI and modern tooling to enhance operational workflows and delivery execution.
• Exceptional executive presence and communication skills, with the ability to navigate complex stakeholder and client conversations.
• A data-driven mindset with strong analytical capabilities and the ability to translate insights into action.
• Comfort operating in a fast-paced, scaling SaaS environment, balancing strategic thinking with hands-on execution.
• Bachelor’s degree in Business, Operations, or a related field.

Responsibilities

• Own the Client Delivery Experience: Provide executive leadership across all client implementations, ensuring on-time, on-budget delivery with tangible value realization and high client satisfaction.
• Transform How We Deliver: Redesign and standardize delivery methodologies, governance, and controls to drive consistency, predictability, and operational excellence across all projects.
• Lead with Data Insight: Build a metrics-driven operating model using KPIs such as cycle time, cost-to-deliver, quality, and client outcomes to proactively manage risk and performance.
• Partner at the Executive Level: Work closely with Client Success, Product, Engineering, and Finance to manage scope decisions, align priorities, and resolve escalations.
• Scale Global Teams: Lead and mentor high-performing teams across geographies, fostering a culture of accountability, continuous improvement, and client focus.
• Optimize Resources: Oversee delivery capacity planning and resource allocation, balancing client demand with available talent while identifying risks and tradeoffs early.
• Embed Operational Rigor: Ensure every aspect of delivery is insight-driven, well-governed, and designed to scale.
• Champion Knowledge Learning: Build and maintain strong knowledge-management practices so teams can easily access playbooks, lessons learned, and client insights.