Description

You will be the first point of contact for clients, providing exceptional service, handling monetary accounting, resolving inquiries, and supporting loan servicing. This role ensures a positive client experience and coordinates office operations.

Requirements

• High school diploma or GED
• Strong relationship-building and communication skills
• Ability to interpret credit summaries and loan documents
• Proficiency with office software and systems
• Attention to detail and problem-solving abilities

Responsibilities

• Provide front-line customer service via phone, online, and in-person
• Handle monetary accounting, receipts, disbursements, and account maintenance
• Service PCA loan renewals and ensure accuracy of transactions
• Coordinate office operations including events and administrative duties
• Assist with delinquent accounts and fraud prevention