💼 About This Role

You'll be the friendly voice for customers tracking their international packages, handling inquiries via email and chat. You'll resolve shipping concerns and track shipments across borders while maintaining high-quality interactions. This role offers autonomy and a supportive team culture.

🎯 What You'll Do

• Provide empathetic support for tracking inquiries via email and chat
• Track shipments across international borders
• Resolve shipping concerns using SOPs and judgment
• Handle high ticket volumes (150-250 per week)

📋 Requirements

• 1+ years of customer-facing experience
• Clear written and verbal English communication
• Comfort with technology and multiple systems
• Ability to follow procedures while thinking outside the box

✨ Nice to Have

• Customer support at a startup or high-growth company
• Experience with international shipping

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Role play or assessment· 30 min