🛠 Tech Stack

💼 About This Role

You'll deliver advanced technical support to enterprise customers using WordPress ecosystems, acting as a key escalation point for complex issues. You'll drive platform stability and performance while collaborating with engineering and success teams. This role offers exposure to high-impact environments and cutting-edge web technologies.

🎯 What You'll Do

• Deliver advanced technical support to enterprise customers via ticketing and calls
• Investigate and resolve complex WordPress issues including performance bottlenecks
• Perform in-depth debugging using logs, monitoring tools, and code analysis
• Collaborate with customer success and engineering teams for timely resolution
• Build and maintain internal knowledge resources and troubleshooting documentation

📋 Requirements

• 3-5 years of hands-on experience with WordPress
• PHP, JavaScript, HTML, and CSS debugging proficiency
• Customer-facing technical support experience
• REST APIs, HTTP, DNS, Git, and version control knowledge

✨ Nice to Have

• WooCommerce or Gutenberg experience
• Enterprise-level WordPress hosting environment familiarity

🎁 Benefits & Perks

• 🏖️ Open vacation policy
• 💻 Fully remote work
• 📈 Career advancement opportunities
• 🌐 Work with globally recognized enterprise customers
• 🧠 Continuous learning opportunities

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 15 min

🚩 Heads Up

• Requires US citizenship but position is in Netherlands