🛠 Tech Stack

💼 About This Role

You'll create a positive experience for clients integrating our healthcare IT software. Your core impact is understanding client needs, ensuring success through onboarding, implementation, and training. This role stands out with a focus on long-term relationships and collaboration with Sales.

🎯 What You'll Do

• Deliver positive client experience through great service and engagement
• Understand client needs and recommend alternatives using resources
• Collaborate with Sales team to support renewals and expansions
• Demo software capabilities addressing use-cases and best practices

📋 Requirements

• 4+ years of customer relationship management experience
• Proven ability to translate between IT and Business stakeholders
• MS Office proficiency with Word, Excel, PowerPoint
• Authorized to work in U.S. without sponsorship

✨ Nice to Have

• 3+ years in federal contracting or account management
• 3+ years in healthcare technology or terminology (SNOMED, LOINC, etc.)
• Experience in related fields (Business, Informatics, Public Health)

🎁 Benefits & Perks

• 📚 Learning & development opportunities
• 🏖️ Paid Volunteer Time, Holidays, PTO, winter break
• ⏳ Sabbatical opportunities for tenured team members
• 🏥 Comprehensive Medical, Dental, Vision, insurance
• 💰 401k Matching

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min