🛠 Tech Stack

💼 About This Role

You'll lead a team of Service Desk technicians, providing guidance and support to ensure high-quality customer support. You'll monitor metrics, implement process improvements, and collaborate with IT teams to ensure smooth operations. This hybrid role offers a flexible work schedule after 90 days and includes education reimbursement and performance bonuses.

🎯 What You'll Do

• Lead and mentor Service Desk technicians
• Monitor and report on Service Desk metrics
• Implement process improvements for efficiency
• Collaborate with IT teams on issue resolution

📋 Requirements

• Bachelor's degree in IT or related field
• 7+ years of Service Desk experience
• Team leadership experience
• Strong IT troubleshooting skills

✨ Nice to Have

• A+ or MCP certification
• Experience with Service Max or ITSM tools
• ITIL knowledge

🎁 Benefits & Perks

• 🏥 Medical, dental, vision insurance
• 💰 401(k) with company match
• 📚 Education reimbursement
• ⭐ Performance bonuses
• 🏡 Hybrid remote schedule after 90 days