💼 About This Role

You'll guide new customers through a seamless onboarding journey, ensuring they successfully adopt a complex SaaS platform. You'll act as a trusted partner, translating business needs into effective configurations. This role combines technical understanding with relationship-building in a fast-paced environment.

🎯 What You'll Do

• Lead end-to-end onboarding and implementation processes
• Conduct platform walkthroughs and guide setup
• Manage customer data migration for accuracy
• Log needs and issues using CRM systems

📋 Requirements

• 1-2 years of experience in customer onboarding
• Strong project management and organizational skills
• Experience working with senior stakeholders

✨ Nice to Have

• Bachelor's degree preferred
• Experience with SaaS platforms

🎁 Benefits & Perks

• 🏠 Fully remote work flexibility
• 🩺 Health coverage including medical, dental, vision
• 🧘 Wellness allowance and mental health support
• 💰 Retirement savings with employer contributions
• 📚 Learning and development opportunities

📨 Hiring Process

Estimated timeline: 2-5 weeks · AI estimate

1. 1Recruiter screen· 30 min
2. 2Hiring manager interview· 45 min
3. 3Panel interview· 60 min