🛠 Tech Stack

💼 About This Role

You'll join the quality function at a production site, focusing on customer complaint management and non-conformity oversight. Your work ensures compliance with food safety regulations and drives continuous improvement.

🎯 What You'll Do

• Manage customer complaints end-to-end including intake and follow-up
• Perform root cause analysis and define CAPA with cross-functional teams
• Prepare internal and customer-facing reports on complaints and resolutions
• Monitor and update customer complaint KPIs for continuous improvement

📋 Requirements

• Degree in Food Science & Technology or related field
• At least 1+ years experience in a similar quality role
• Proficiency in Italian and English mandatory
• Knowledge of HACCP principles and food safety requirements

✨ Nice to Have

• Additional language skills
• Experience in food manufacturing environments

🎁 Benefits & Perks

• 🍽️ Meal vouchers (€8 per office day)
• 🏥 Health insurance coverage per national contract
• 🚗 Free company parking
• 💻 Company laptop provided
• 🌍 International environment with growth opportunities

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1HR Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 15 min