Tech Stack

Description

You will lead the architecture and execution of high-impact AI services and agentic systems at Klaviyo, working hands-on to build scalable backend systems that power AI-native experiences for 183K+ customers. You'll own the technical roadmap, mentor engineers, and shape the new Palo Alto hub.

Requirements

• ~8+ years professional software engineering with strong backend and distributed systems focus.
• Led complex projects or areas end-to-end; acts as tech lead.
• Hands-on experience with AI/ML systems, LLMs, and agentic architectures.
• Proficiency in designing scalable APIs and services.
• Strong communication and cross-team collaboration skills.

Responsibilities

• Define and improve engineering architecture for Service and Marketing AI capabilities.
• Lead design of scalable, low-latency backend systems and APIs for AI products and agents.
• Build and harden AI serving systems hosting and orchestrating LLMs, tools, evaluators, retrieval systems.
• Evolve agentic architecture, improving tool use, autonomy, and reliability for customer-facing agents.
• Set engineering standards for AI services including evaluation, safety, prompt versioning, and incident response.