💼 About This Role

You'll be the first point of contact for customers, resolving technical and administrative issues via chat, email, and phone. You'll ensure efficient ticket resolution and strengthen customer trust through timely follow-ups. This part-time, hybrid role requires rotating weekend and holiday shifts.

🎯 What You'll Do

• Handle incoming support requests for troubleshooting and ticket resolution.
• Interact with CX teams, Account Management, Finance, and Development teams.
• Address urgent customer issues during off hours and weekends.
• Own customer escalations and provide clear guidance for resolution.

📋 Requirements

• Strong ownership skills for ticket follow-up and high-quality resolution.
• Excellent structure and organization to manage workload using CX tools.
• Solid communication skills to handle complicated customer issues and criticism.
• Ability to collaborate across teams and contribute to common goals.

✨ Nice to Have

• Experience with advanced CX management tools.
• Ability to handle pushback and criticism professionally.
• Autonomy and self-drive to work independently.

📨 Hiring Process

Full-time in-office for 3 months, then hybrid: 3 days in office, 2 from home.

🚩 Heads Up

• Requires full-time in-office for first 3 months despite hybrid after.
• Unclear minimum experience level in requirements.
• Rotating weekends and holidays may impact work-life balance.