💼 About This Role

You'll lead complex implementations and manage a portfolio of 8-12 customers at a fast-growing GovTech company. You'll drive adoption, value realization, and account health while shaping deployment methodology and mentoring team members.

🎯 What You'll Do

• Lead customer implementations from discovery through launch.
• Manage portfolio of 8-12 customers for onboarding, adoption, and growth.
• Identify risks, blockers, and mitigation plans proactively.
• Drive upsell and cross-sell opportunities with Customer Success and Sales.

📋 Requirements

• 7+ years in SaaS Implementation, Professional Services, or Customer Success.
• 5+ years leading customer-facing software implementations.
• Manage complex deployments and portfolios with ownership of scope and risks.
• Strong consultative skills to map processes and recommend solutions.

✨ Nice to Have

• Experience in GovTech or public sector.
• Familiarity with policy-making or data-driven government solutions.

🎁 Benefits & Perks

• 🏥 Health Insurance
• 🏖️ Unlimited PTO
• 💻 Remote-friendly culture
• 📈 Stock options
• 🧑‍🏫 Professional development budget

🚩 Heads Up

• Role mixes Professional Services and Customer Success without clear boundaries.
• Mentoring responsibilities for a senior individual contributor role may overload.