💼 About This Role

You'll lead the global renewals organization, focusing on driving customer retention and recurring revenue growth. You will scale renewal processes and improve predictability, directly influencing long-term growth. This role operates at the nexus of customer experience and operational execution.

🎯 What You'll Do

• Define and execute a global renewals strategy to enhance customer retention.
• Build scalable renewal processes that increase efficiency and predictability.
• Lead a high-performing global renewals team, providing mentoring and development.
• Own the full renewal motion for annual and multi-year contracts.

📋 Requirements

• 7-9 years of experience in SaaS renewals or customer success.
• Proven ability to lead high-volume renewal operations in a subscription business.
• Experience managing globally distributed teams, especially offshore.
• Proficiency in forecasting large renewal portfolios accurately.

✨ Nice to Have

• Experience with automation and CRM tools.
• Strong operational excellence and process design skills.
• Cross-functional communication and stakeholder engagement abilities.

🎁 Benefits & Perks

• 🏖️ Flexible work schedule and remote options
• 📈 Professional development and career growth opportunities
• 💰 Performance-based bonus and competitive salary
• 🏥 Health insurance and wellness programs
• 🤝 Inclusive workplace culture focused on diversity

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Interview· 60 min