🛠 Tech Stack

💼 About This Role

You'll handle technical support requests and resolve issues quickly, driving employee satisfaction. You'll identify automation opportunities using AI tools and collaborate with department heads to improve processes. This role is ideal for someone thriving in a fast-paced, user-facing environment.

🎯 What You'll Do

• Own and drive resolution for employee support requests.
• Investigate and troubleshoot issues using logs and internal tools.
• Deploy and configure end user hardware and software.
• Support meeting room technology and AV equipment.

📋 Requirements

• 5+ years of startup experience building and supporting IT systems.
• 3+ years as a Power User in Identity Access Management (e.g., Okta).
• 3+ years experience with Google Workspace or Microsoft Entra.
• Basic scripting experience.

✨ Nice to Have

• Experience supporting AI platforms.
• 5+ years supporting complex IT systems.
• Strong customer service and interpersonal skills.

🎁 Benefits & Perks

• 🧩 Solve Hard Problems: Tackle AI infrastructure challenges.
• 🚀 Build What's Next: Work with bleeding-edge AI technology.
• 🏆 Ownership Impact: Shape the future of AI in a fast-growing team.
• 📚 Learn from the Best: Collaborate with world-class engineers.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Interview· 60 min

🚩 Heads Up

• Requires lifting IT equipment up to 20 pounds and physical tasks not typical for IT Engineer.
• Broad list of responsibilities including after-hours support and travel may indicate understaffing.