Tech Stack

Description

You will ensure the stability, security, and performance of ALU's technology platforms, lead the IT support team, and oversee IT service management, cybersecurity, identity governance, and vendor compliance. You'll implement ITIL-aligned processes, enforce security controls, and drive continuous improvement to support our mission of developing Africa's next generation of leaders.

Requirements

• Bachelor's degree in Information Technology, Computer Science or a related field.
• ITIL certification or equivalent experience in IT Service Management required.
• Cybersecurity certifications (Security+, CISM, CISSP, CEH, or similar) required.
• Cloud platform security knowledge (Google Admin, AWS, GCP, Azure).
• Knowledge of compliance frameworks (GDPR, ISO 27001, NIST, SOC2).
• 8+ years in IT operations or service management, with 5+ years in leadership.
• Proven experience managing multi-platform environments (SaaS, cloud, enterprise systems).
• Demonstrated competency in cybersecurity operations, IAM, MFA, endpoint security, and access governance.
• Experience leading IT audits, compliance reviews and security hardening initiatives.
• Strong organizational discipline, with ability to enforce standards and drive cultural change toward secure practices.
• Excellent communication and troubleshooting skills, with strong bias for operational stability and secure-by-design approaches.

Responsibilities

• Ensure availability, reliability, security, and performance of all core IT platforms (Google Workspace, Salesforce, NetSuite, intranet, identity systems, network services).
• Lead ITIL-aligned incident, problem, and change management, embedding security gates into all change and deployment workflows.
• Lead and coach the IT Support team to deliver secure, responsive support.
• Oversee secure device provisioning, endpoint protection installation, OS patching, encryption policies and hardening baselines.
• Maintain secure onboarding/offboarding processes, ensuring zero-day deprovisioning for user accounts and devices.
• Implement, enforce, and continuously strengthen cybersecurity protocols including IAM, MFA, PAM, EDR, network and SaaS access controls.
• Maintain and audit user directory services (Google Admin, Azure AD) and ensure tight identity governance.
• Lead or support IT and cybersecurity audits ensuring alignment with GDPR, POPIA, ISO 27001, SOC2.
• Coordinate vulnerability scans, remediation cycles, patch compliance, and policy enforcement.
• Own security awareness training and phishing simulations.
• Respond to incidents rapidly, including triage, containment, remediation and root-cause analysis.
• Maintain detailed documentation including system architectures, network diagrams, data flows, access controls, asset inventories, security policies.
• Drive continuous service improvements through user feedback, metrics tracking and post-incident reviews.
• Contribute to disaster recovery and business continuity planning, including DR drills and readiness reviews.