🛠 Tech Stack

💼 About This Role

You'll own and grow a $5M–$10M+ portfolio of customers for CXT Software, a SaaS company powering delivery logistics. You'll drive expansion, retention, and renewal targets while shaping the Account Management function from the ground up. This high-ownership role has the autonomy to define playbooks and processes in a rebuild-phase environment.

🎯 What You'll Do

• Own Net Revenue Retention (NRR) for your book of business
• Identify and close up-sell and cross-sell opportunities
• Build and maintain a 3–4x coverage expansion pipeline
• Manage renewals, mitigate churn, and execute recovery plans
• Lead commercial conversations on pricing and contracts

📋 Requirements

• 4–8+ years in mid-market SaaS Account Management or Sales
• Proven track record of closing expansion opportunities independently
• Experience owning revenue targets like NRR or renewals
• Strong commercial acumen and negotiation skills

✨ Nice to Have

• Experience in a rebuild or transformation environment
• Background in Transportation Management Systems or last-mile logistics
• Daily use of AI in customer-facing workflows

🎁 Benefits & Perks

• 🌍 100% Remote and Global – work from anywhere
• ⏰ Flexible Work Environment – prioritize results over schedule
• 📈 Dedicated Growth Path – consistent feedback and career support
• 🛠️ Access to Leading Tools and Technology
• 🎉 Engaging Community Activities – coffee chats, happy hours, clubs

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Final Round with Leadership· 60 min