🛠 Tech Stack

💼 About This Role

You'll provide frontline technical support to customers using Agiloft's CLM software. You'll handle calls, manage support tickets, and perform administrative tasks like license generation and server refreshes. This role offers hands-on experience with enterprise software and growth within a top-ranked CLM platform.

🎯 What You'll Do

• Handle customer calls and submit support tickets
• Generate software licenses and oversee installations
• Perform routine server installations and refreshes
• Route unresolved cases to Tier 2 with clear documentation

📋 Requirements

• 1+ year of customer support or technical support experience
• Excellent troubleshooting and analytical skills
• Strong verbal and written communication skills
• Ability to manage multiple tasks in a fast-paced environment

✨ Nice to Have

• Bachelor's degree in CS or related field
• Experience with database concepts and web technologies
• Basic knowledge of SQL, Java, APIs, and Linux

🎁 Benefits & Perks

• 🏖️ Floating holidays
• 🏥 Wellness day (quarterly, no questions asked)
• 🌍 Remote work
• 👥 Employee Resource Groups (ERGs)

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Recruiter Phone Screen· 30 min
2. 2Technical Phone Interview· 45 min
3. 3Hiring Manager Interview· 60 min