🛠 Tech Stack

💼 About This Role

You'll be responsible for creating, maintaining, and optimizing digital and print templates to support client communications. You'll serve as a key link between implementation teams, account managers, and clients, ensuring accurate documentation deployment. This role combines technical execution with client interaction and offers remote work flexibility.

🎯 What You'll Do

• Manage, update, and support template systems and documentation.
• Maintain, map, and upload templates into internal systems.
• Update existing templates to ensure consistency and accuracy.
• Provide troubleshooting support and best practice guidance.
• Collaborate with teams to gather requirements and execute updates.

📋 Requirements

• Bachelor's degree or equivalent professional experience.
• At least 1 year of experience with DataTrak or similar systems.
• Strong proficiency with Microsoft Office and tools like CRM, ServiceNow.
• Ability to quickly learn complex systems and troubleshoot technical issues.

✨ Nice to Have

• Experience with Adobe Acrobat or documentation platforms.
• Customer-focused mindset with collaboration skills.
• Ability to manage multiple priorities in a dynamic environment.

🎁 Benefits & Perks

• 💰 Competitive hourly compensation (~$18.50/hr USD)
• 🏖️ Flexible PTO with open time-off and quarterly 'Days of Disconnect'
• 🏥 Medical, dental, and vision insurance
• 👶 Parental and family leave benefits
• 🏋️ Wellness reimbursement and fitness support program

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Technical Interview· 45 min
3. 3Hiring Manager Interview· 45 min