🛠 Tech Stack

💼 About This Role

You'll join Datavant's remote-first team to handle release of information requests for healthcare clients. You'll process medical record requests by taking calls from patients, insurance companies, and attorneys. This role offers full-time work in a high-volume call center environment with stable hours (Sun-Wed 11:30am-10:30pm EST).

🎯 What You'll Do

• Answer release of information telephone calls and inquiries accurately and timely.
• Review, research, resolve, and respond to inquiries via telephone, email, or written correspondence.
• Document all calls, inquiries, and resolution in appropriate software systems.
• Meet department productivity and quality assurance expectations.

📋 Requirements

• High school diploma or equivalent from an accredited institute.
• Experience with multi-line phone system is required.
• Computer proficiency with MS-Office at intermediate/advanced level.
• Pass a 90-day ROI Certification course with a score of 85% or higher.

✨ Nice to Have

• Experience in Data Entry, Medical Records, Health Care, Insurance Claims Processing or Proof Reading/Editing.
• One year experience with MS-Office.

🎁 Benefits & Perks

• 🏖️ Remote-first work environment.
• 💰 Competitive base pay ($15-$18.32/hour).
• 📚 Paid training and annual HIPAA exam.
• 🏥 Health screenings and vaccination support.

📨 Hiring Process

Estimated timeline: 2-3 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 60 min
3. 3Offer· 1 week

🚩 Heads Up

• High-volume call center environment with strict productivity and quality metrics.
• Requires passing a 90-day certification course with 85% or higher score.
• Clients may require post-offer health screenings and vaccinations.