Tech Stack

Description

You will lead a global team of architects and engineers, defining operational processes and ensuring service excellence for enterprise cloud users. Your role involves scaling a multi-cloud technical team, maintaining key customer relationships, and driving best-of-breed services.

Requirements

• 10+ Years of experience overall in infra focused role along with 5+ years of experience running global technical teams that interface with enterprise customers.
• Proven experience in building and running enterprise-level managed services teams.
• Proven leadership abilities and a passion for developing high-performing teams.
• Strong experience defining and achieving KPIs and operational processes in a reactive support context.
• Proven customer-facing experience or abilities.
• Excellent relationship-building and communication skills with the ability to influence stakeholders at all levels.
• Strong leadership and team management skills.
• Strategic thinking and problem-solving abilities.
• Cloud certifications from GCP, AWS, and Azure are strongly preferred.
• Google Cloud experience strongly preferred.
• A Bachelor’s degree in Computer Science, Computer Engineering, or related or equivalent work experience required.

Responsibilities

• Operate, develop, and scale a global technical team spanning AI, data, cloud, BI, and other skillsets.
• Define, document, and implement processes and best practices that drive best-of-breed services for our clients.
• Maintain key customer relationships, presales functions, escalations, and other customer-facing responsibilities.
• Manage and scale multi-cloud infra (GCP/Azure/AWS).
• Manage shift schedules, on-call coverage, and capacity planning processes.
• Help develop, expand, and iterate on new service offerings.
• Work cross-functionally to maintain critical MSP, ISO, and SOC2 certifications.