Tech Stack

Description

You will build and oversee editorial standards, quality frameworks, and reporting for content lifecycle management. You'll collaborate with cross-functional teams to drive content efficacy, own agent feedback programs, and implement AI solutions for efficiency.

Requirements

• Bachelor's degree required
• 6+ years experience in Content Strategy, Analysis, and Editorial Standards
• Strong analytical skills with content quality metrics and performance data
• Proven experience designing governance or quality assurance frameworks
• Experience with Content Management Systems and reporting tools

Responsibilities

• Define editorial governance frameworks and quality standards
• Inspect content efficacy using metrics and establish accountability frameworks
• Own content strategy for defined lines of business and team execution
• Own agent feedback program to meet SLAs and deliver impact
• Partner with Insights and Data teams to build dashboards and automate governance