🛠 Tech Stack

💼 About This Role

You'll drive adoption, satisfaction, and strategic growth of Pencil Pro across a global client base. You'll take ownership of main accounts, leading strategic plans to increase adoption and retention. You'll guide complex implementations and mentor junior team members.

🎯 What You'll Do

• Provide hands-on support via Intercom and Slack to resolve issues.
• Serve as primary contact for main clients, improving satisfaction and retention.
• Lead Pencil Pro implementation projects for smooth onboarding.
• Gather user feedback and develop strategies to increase platform adoption.

📋 Requirements

• 5 years of experience in customer success, SaaS, or creative technology.
• Experience in driving adoption and managing enterprise client relationships.
• Experience managing complex client onboarding and implementation projects.
• Ability to troubleshoot technical issues and escalate when necessary.

✨ Nice to Have

• Familiarity with AI-driven marketing tools or creative technology.
• Familiarity with Intercom, Wrike, or similar tools.
• Understanding of production workflows.

🎁 Benefits & Perks

• 💰 Discretionary annual bonus scheme.
• 🏢 Hybrid work: up to 60% remote, flexible hours 8am-6:30pm.
• 👶 Family Support: 14 weeks paid leave for primary caregivers, 4 weeks for secondary.
• 📚 £1000 towards courses for returning primary caregivers.

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Recruiter Call· 30 min
2. 2Hiring Manager Interview· 45 min
3. 3Technical Assessment· 60 min
4. 4Final Interview· 45 min