Description

You'll provide outstanding service to OVO's customers, resolving queries via phone and email while educating them on Plan Zero and home decarbonisation. You'll work in a self-managing squad, collaborating to improve customer value and support the climate mission.

Requirements

• Customer facing experience in a service environment
• Digital experience and problem solving skills
• Strong communication skills
• Creative thinking
• Team player

Responsibilities

• Engage with customers via phone and email with passion
• Understand root cause of customer contact and resolve queries first time
• Serve vulnerable customers and connect them with relevant products and services
• Educate customers on Plan Zero mission and home decarbonisation
• Work collaboratively in a self-managing squad to improve processes