🛠 Tech Stack

💼 About This Role

You'll lead a team of support associates in a fast-growing veterinary tech company, optimizing processes for excellent customer experience. You'll play a pivotal role in onboarding, training, and scaling the support team. This role offers the chance to shape the future of veterinary care and work with a mission-driven team backed by top investors.

🎯 What You'll Do

• Act as the "Voice of CX", raising key needs during planning
• Manage a team of support associates, provide training and performance
• Interview and help scale the support team
• Work cross-functionally to provide feedback on feature requests

📋 Requirements

• 3+ years of experience in customer experience
• 1+ years of management experience
• Knowledge of Intercom or similar ticketing systems
• Experience with multichannel support operations (chat, email, phone)

✨ Nice to Have

• Tech/start-up work experience
• Patience and compassion when handling difficult situations

🎁 Benefits & Perks

• 💰 Bonus + equity
• 🏖️ Comprehensive benefits package

📨 Hiring Process

Estimated timeline: 2-4 weeks · AI estimate

1. 1Phone Screen· 30 min
2. 2Technical Interview· 45 min
3. 3Offer· 30 min